▪ Implementation of new technology, migrations and upgrades
▪ Business continuity & disaster recovery planning

▪ Carrier contract negotiation - rates, terms & conditions
▪ Process management from order initiation to install and turn up
▪ Working closely with carrier provisioning team to place, track, and manage orders to completion

▪ Identification and assignment of carrier account team and support
▪ Training of online carrier web tools reports
▪ Comprehensive bill audit, Identification of discrepancies, dispute initiation and resolution
▪ Future network services moves, adds, changes
▪ Renewal contract negotiations